Here are some complaints from BBB OR RIP OFF REPORT

#1.

Defective Product Sold I purchased a car through OKCarz aka Mid Florida Financing. As I was aware the dealership is a internal finance used car dealer. We purchased a 2011 Hyundai Elantra and immediately had a mechanical issue with the vehicle not starting correctly and steering was loose. Their mechanic told us the serpentine belt needed to be replaced, which they did, but the steering was just because the vehicle is older. As we drove the vehicle over the next few months the steering became worse and starting making a loud clicking/rattling noise when you hit a bump. We contacted the dealership again about this issue and was instructed to have their mechanic take a look at the vehicle again. This time we were told the mechanism that steers the car is defective and needs to be replaced and is a serious safety concern. I brought this to OKCarz and MFF attention, to which they said I would have to take care of it myself. Their words exactly were “that’s the chances you take on buying a used car”. I pointed out to them that if you’re going to sell a car as two times**************** value, you should take responsibility for MAJOR vehicle issues. The warranty manager Ron pointed out to me that the car was well out of warranty and they would not cover any costs. He then instructed me to go buy a New car so we can have a full warranty on a car. Which we would love to do, but we were too far upside down in a defective car that we can’t trade in, because of OKCarz and Mid Florida Financing shady business deals. We were in good standing financially with them and have returned the car.

Desired Outcome

I would like the company to: 1 – Void the purchase contract 2 – Remove any information from the credit reporting services. 3 – Return the down payment made on the vehicle.

Their response
Contact Name and Title: Michelle B******* Contact Phone: 863-904-2125 Contact Email: mbuchanan@okcarz.com Thank you for bringing this matter to our attention; We appreciate the opportunity to address our customers concerns. Mr. ******* purchased a 2012 Hyundai Elantra with us on 11/11/2017. He contact us on 5/7/2018 to inform us that he needed a steering coupler. Mr. ******* was out side of his warranty and had placed 5400 miles on the vehicle. We told him the cost for the item with labor was $95.20.Mr. ******* did not feel he should pay for the repairs since he was still making payments on the car. He retuned the car to us on 5/22/2018. We will not be returning any down payment and the credit report will reflect accurately.

#2.

See below. I was a victim to predatory lending and in an good effort to comply despite the obvious Mi-Florida Finance exercised an repossession option on the vehicle purchase without true delinquency or default. And to add insult to injury the loan is still reporting as missed payments when the car was repossessed six weeks ago to date 11/17/19. The customer service is disrespectful and postured to suggest failure on the part of the customer from the onset. (Vehicles are being sold in unfair condition according to law)

Desired Outcome

To close loan and report repossession as of the actual taken the car was seized by Mid-Florida Finance.

Their response
Contact Name and Title: Michelle ******** Contact Phone: 863-******** Contact Email: *********@*****************.com Thank you for bringing this matter to our attention: We appreciate the opportunity to address our customers concerns. Mr. T******* purchased his car on 5/15/2019. We tried to work with Mr. T******* during his move and transfer of jobs. Mr.T******* went several payment past due and was unable to get the account back on track. The repossession will remain on his credit report.

#3.

I called this bank midflorida financial in regards of a vehicle that i financed they work with ok carz i wanted to turn in the.vehicle due to motor problems they said i would not get a refund i told the.representative i want to speak to manager she said they were all gone for the day the only one that was.there was the.sales manager i told her.can i speak to him she then put me.on hold and then said that he.was.a.client.if she.can take a message and.have.him call me.back i said ok well the hour.passed i called.back he was still outside so i could not reach out to a manger to get the.problem.solved all i got was i would not get a refund. Account_Number: ******

Desired Outcome

Refund I really hope a can have this solve and get my.downpayment back to go elsewhere and purchased a vehicle.for.me.and my.family.thank.you.

Their response
Thank you for bringing this to our attention.We appreciate the opportunity to address our customers concerns. After further consideration and review of the circumstance, we have decided on a partial refund per the terms and conditions of the contract she signed. Please contact us for further arrangements regarding your refund.

#4.

High Price Lemons are what mid Florida is financing and ******* are selling them i Just Brought A car 7/03/2018 from them 3 days later car wont start has not been starting to day is 7/10/2018 and it still not starting i call and get the run around no ones no how to handle the situation first thing they say is go take it to a shop be for you buy the car they sale you and tell you all cars been inspected they run great and no accident i believe my car has been in a accident due to paint work that has been done recently and body parts been removed before under the hood i don’t think the accident was report because the car check they gave me said it was clean but i wont put it pass them because they fix all there cars at the lake land location my car still wont start its only been 6 days all i ask is for my down payment back and they take there lemon i told them before i brought the car i own my own business i will use it for both if i cant make it to job sites or bind a new contract like i was suppose to today but the car wont start how am i suppose to make money and make a living they tell me if i just give the car back they keep my down payment and put a repo on my credit they don’t check credit when buying a car but they will try to destroy your credit when you don’t want to pay on there lemon

Desired Outcome

my down payment back and they pick up there none running car and cancel this contract

Their response
Contact Name and Title: Michelle B******* Contact Phone: 863-904-2125 Contact Email: mbuchanan@okcarz.com Thank you for allowing us to address your concerns. I attempted to call Mr ****** today to review some options that might work for him. We strive to ensure our customers are happy, we would like to opportunity to see what we can do to resolve this issue. Please contact me directly at 863-904-2125 ext 416

#5.

Defective Product Sold I purchased a car through OKCarz aka Mid Florida Financing. As I was aware the dealership is a internal finance used car dealer. We purchased a 2011 Hyundai Elantra and immediately had a mechanical issue with the vehicle not starting correctly and steering was loose. Their mechanic told us the serpentine belt needed to be replaced, which they did, but the steering was just because the vehicle is older. As we drove the vehicle over the next few months the steering became worse and starting making a loud clicking/rattling noise when you hit a bump. We contacted the dealership again about this issue and was instructed to have their mechanic take a look at the vehicle again. This time we were told the mechanism that steers the car is defective and needs to be replaced and is a serious safety concern. I brought this to OKCarz and MFF attention, to which they said I would have to take care of it myself. Their words exactly were “that’s the chances you take on buying a used car”. I pointed out to them that if you’re going to sell a car as two times**************** value, you should take responsibility for MAJOR vehicle issues. The warranty manager Ron pointed out to me that the car was well out of warranty and they would not cover any costs. He then instructed me to go buy a New car so we can have a full warranty on a car. Which we would love to do, but we were too far upside down in a defective car that we can’t trade in, because of OKCarz and Mid Florida Financing shady business deals. We were in good standing financially with them and have returned the car.

Desired Outcome

I would like the company to: 1 – Void the purchase contract 2 – Remove any information from the credit reporting services. 3 – Return the down payment made on the vehicle.

Their response
Contact Name and Title: Michelle B******* Contact Phone: 863-904-2125 Contact Email: mbuchanan@okcarz.com Thank you for bringing this matter to our attention; We appreciate the opportunity to address our customers concerns. Mr. ******* purchased a 2012 Hyundai Elantra with us on 11/11/2017. He contact us on 5/7/2018 to inform us that he needed a steering coupler. Mr. ******* was out side of his warranty and had placed 5400 miles on the vehicle. We told him the cost for the item with labor was $95.20.Mr. ******* did not feel he should pay for the repairs since he was still making payments on the car. He retuned the car to us on 5/22/2018. We will not be returning any down payment and the credit report will reflect accurately.

…

These complaints shouldn’t be happening so soon after getting a used car.